Known Issues

Issue (Solved) - In Device Manager, Cameras tab loops with 'System Unavailable' prompt - GRIDSMART 19.3
In the device manager, when looking at cameras tab (which is default tab upon logging in) you get a prompt stating..  "System Unavailable....
Thu, 12 Aug, 2021 at 1:14 PM
Issue (solved) - API - Loss of count data at midnight
Description: When API requests for count data occur in the seconds immediately after midnight, it is possible that there is data from the previous day still...
Mon, 17 May, 2021 at 4:49 AM
Issue (solved) - Network Error occurred while looking at Device Manager using Chrome browser
There is a known issue with the Google Chrome browser version 80.0.3987.87 where a certificate will be recognized as invalid while viewing the GRIDSMART Dev...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. W...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - (GRIDSMART 6.8 or earlier) - Server and Engine run at lower than normal priority
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - GS2 does not recover after power outage
Description - There is a time-window where if a GS2 loses power and has power re-applied, Windows will not reboot and the Status and Camstat LED will be bli...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved): Synced Time appears to be an hour off from configured Time Zone's time
An invalid time zone can be set on a GS2 processor and cause NTP time sync to set an inappropriate local time, causing time to appear to be an hour behind. ...
Mon, 17 May, 2021 at 4:49 AM
Issue -(Solved) 20.10 Zone Type Upgrade Failure
Issue When upgrading from 19.12 to 20.10, a bug exists where zones with assigned phases were not assigned the Stop-line zone type. Background 20.10 in...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved)- 20.10.1 Backwards compatibility issue when authenticating to 19.10 or earlier
Description:  The 20.10.1 Client has been found when attempting to authenticate and publish changes to systems running 19.10 or earlier using HTTP.  Sites...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved) - Using the quad view API causes system problems
Description - Repeated calls to the quad view API (previously `/api/quadview/...`) exhaust Processor memory resources, causing slow-downs and/or restarts. ...
Mon, 17 May, 2021 at 4:50 AM