Troubleshooting Resources

Multiple zones in recall
The system may be in Learning Mode. If not, verify that the camera(s) are online by observing the front panel and/or connecting to the Processor and launchi...
Mon, 17 May, 2021 at 4:45 AM
Removing an unwanted Camera
To remove a camera use the following options -  1. Revert your configuration to just before the Camera was added. You can do this by opening your site a...
Mon, 17 May, 2021 at 4:45 AM
Exposure is a function of the Software
Camera exposure is controlled solely by the GRIDSMART Engine to optimize for vehicle detection and tracking rather than viewing by people. Sometimes, this c...
Mon, 17 May, 2021 at 4:45 AM
False calls from shadows
Ensure that you have correctly entered the U.S. postal code, Verify the latitude and longitude have been set correctly and Verify the date and time are corr...
Mon, 17 May, 2021 at 4:45 AM
Get Started
Get Started No worries. Really. We encourage to you to explore all the menus, click all the buttons, and toggle all the options. Please feel free to...
Mon, 17 May, 2021 at 4:45 AM
What OS does the Client use?
The GRIDSMART Client is designed to run on Windows operating systems and will work in either 32-bit or 64-bit environments.  The Client will run in Windows ...
Mon, 17 May, 2021 at 4:45 AM
Troubleshooting Processors
There are only a few things on a GRIDSMART Processor itself that can go wrong that one can troubleshoot in the field. GS2 Processors: As a general r...
Mon, 17 May, 2021 at 4:45 AM
License Keys are tied to GRIDSMART Processors
License keys are tied to Processors and don't get carried over to a new Processor when recommissioning using an exported AGS configuration file.  A fact...
Mon, 17 May, 2021 at 4:45 AM
An older Client cannot connect to a newer Processor firmware
The Client must be at least as current as the Processor's firmware.  A newer Client can talk to an older Processor.
Mon, 17 May, 2021 at 4:45 AM
Counting free-flow turning zones accurately
GRIDSMART records turning movement counts based on the direction an object travels with respect to the flow arrow of the last exited zone. This means that d...
Mon, 17 May, 2021 at 4:46 AM