Troubleshooting Resources

TS1 Parallel Inputs and Outputs
The GRIDSMART Processor provides 24 inputs and 24 outputs. The I/O is optically isolated to provide protection against transients as well as to prevent grou...
Mon, 17 May, 2021 at 4:46 AM
GRIDSMART System Power Requirements
The GRIDSMART Bell Cameras incorporate two heaters to eliminate frost forming on the Camera lens.  There is a thermostat inside the Bell Camera that will ac...
Mon, 17 May, 2021 at 4:47 AM
Set laptop to DHCP
The laptop should get its IP address for its Network Interface Card (NIC) adapter port from the GRIDSMART Processor when trying to connect through the Lapto...
Mon, 17 May, 2021 at 4:47 AM
SMCH Wiring Guide
SMCH v5. uses a BLACK circuit board. Contact Support if you are using a version older than v5. The v5 wiring code is shown below. From left to righ...
Mon, 17 May, 2021 at 4:47 AM
Setting NTP on Processors
GRIDSMART uses time.nist.gov over port 123 as its NTP server by default. This can be changed by setting a Primary NTP server and optionally an alternate fal...
Mon, 17 May, 2021 at 4:47 AM
Camera(s) offline - no picture
If you have an offline Camera Does the Client show a question mark where the image should be on the Site card or when the Site is opened? If not, please c...
Mon, 17 May, 2021 at 4:47 AM
Publish is unavailable
If you have unpublished changes but the Publish item is not available on the Site Configuration Screen, that means that the Client is not connected to the G...
Mon, 17 May, 2021 at 4:48 AM
GRIDSMART Terminology
Admin and Publish Privileges Admin and Publish are the two levels of access to a GRIDSMART Processor through the GRIDSMART Client that require a passwor...
Mon, 17 May, 2021 at 4:48 AM
How to get complete set of log files
To get the complete set of logs with a system running version 19.3 or later, you should download logs through the device manager. Go to 'Diagnostics'...
Mon, 17 May, 2021 at 4:49 AM
16-7020-B MULTIPLE INPUT –MULTIPLE OUTPUT ANTENNA
16-7020-B MULTIPLE INPUT – MULTIPLE OUTPUT ANTENNA PRODUCT DESCRIPTION The 16-7020-B is a "Multiple-Input and Multiple-Output" (MIMO) antenna co...
Mon, 17 May, 2021 at 4:49 AM