Known Issues

Issue (Solved)- False u-turn counts - GRIDSMART 6.3
Changes introduced in GRIDSMART 6.3 to better classify short-track u-turns created some false u-turn counts on left turns during congestion, where the exiti...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- "Unknown Error" when authenticating - GRIDSMART Client 6.0-6.3
If an incorrect password is entered when authentication is required, the Client will report an "Unknown Error." If you encounter this, you will ne...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) GS2 - Processor stuck in Recovery Mode
Description -  By design, if your OS does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Mon, 17 May, 2021 at 4:48 AM
Issue (Solved)- Client Hangs on Startup - GRIDSMART 6.7
Description:  The GRIDSMART Client can hang while loading due to a corrupt configuration file in the Windows user profile. The user will see a grey bar acro...
Mon, 17 May, 2021 at 4:48 AM
Issue (Solved) - Client can crash while viewing site in flattened view
Description: When running the GRIDSMART Client and viewing a flattened (virtual PTZ) view, the Client might crash.  Solution: We have found this problem...
Mon, 17 May, 2021 at 4:48 AM
Issue (Solved) - In Device Manager, Cameras tab loops with 'System Unavailable' prompt - GRIDSMART 19.3
In the device manager, when looking at cameras tab (which is default tab upon logging in) you get a prompt stating..  "System Unavailable....
Thu, 12 Aug, 2021 at 1:14 PM
Issue (solved) - API - Loss of count data at midnight
Description: When API requests for count data occur in the seconds immediately after midnight, it is possible that there is data from the previous day still...
Mon, 17 May, 2021 at 4:49 AM
Issue (solved) - Network Error occurred while looking at Device Manager using Chrome browser
There is a known issue with the Google Chrome browser version 80.0.3987.87 where a certificate will be recognized as invalid while viewing the GRIDSMART Dev...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. W...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - (GRIDSMART 6.8 or earlier) - Server and Engine run at lower than normal priority
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Mon, 17 May, 2021 at 4:49 AM