The GRIDSMART Bell Cameras incorporate two heaters to eliminate frost forming on the Camera lens.  There is a thermostat inside the Bell Camera that will ac...

The laptop should get its IP address for its Network Interface Card (NIC) adapter port from the GRIDSMART Processor when trying to connect through the Lapto...

SMCH v5. uses a BLACK circuit board. Contact Support if you are using a version older than v5. The v5 wiring code is shown below. From left to righ...

GRIDSMART uses time.nist.gov over port 123 as its NTP server by default. This can be changed by setting a Primary NTP server and optionally an alternate fal...

If you have an offline Camera Does the Client show a question mark where the image should be on the Site card or when the Site is opened? If not, please c...

If you have unpublished changes but the Publish item is not available on the Site Configuration Screen, that means that the Client is not connected to the G...

Admin and Publish Privileges Admin and Publish are the two levels of access to a GRIDSMART Processor through the GRIDSMART Client that require a passwor...

To get the complete set of logs with a system running version 19.3 or later, you should download logs through the device manager. Go to 'Diagnostics'...

16-7020-B MULTIPLE INPUT – MULTIPLE OUTPUT ANTENNA PRODUCT DESCRIPTION The 16-7020-B is a "Multiple-Input and Multiple-Output" (MIMO) antenna co...

Description: When attempting to navigate to the GRIDSMART Device Manager with Google Chrome on a Mac computer, you will be unable to bypass the "Your c...