GRIDSMART records turning movement counts based on the direction an object travels with respect to the flow arrow of the last exited zone. This means that d...

Normally no. The system acquires video from camera intersections, and uses that video for detection and counting. While the vehicle statistics of the inters...

GRIDSMART is computationally demanding and makes full use of the GS2 Processor capabilities. It is not surprising that the GS2 often seems hot to touch, par...

To setup a zone alert, launch the GRIDSMART Client, and click the Site Card for the site of interest. Enter the Site Configuration Screen by clicking th...

"Include In Approach" is a Vehicle Zone option parameter which can be turned On or Off as the site configuration dictates, but is On by default. W...

Record Begin with a freshly NTFS-formatted USB storage device you have obtained from GRIDSMART or with a Data Stick or Drive that you have already used ...

The first step to any RMA request is troubleshooting.  If sending equipment in for service, you will need the following -  ~Serial number of the equ...

A ticket will be set as Resolved automatically if there is no response for 30 days after the last contact from GRIDSMART.   You can reopen your support ...

To reopen a support ticket for any reason you can do any of the following -  Log into Freshdesk, find the issue using the search and re-open the ticke...

At least 30 feet in the air No more than 75 feet from the center of the intersection No more than 150 feet from farthest part of the intersection you...