Known Issues

Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs
Description: On the rare instance that a GS2 Processor is performing a software update and it freezes for an extended period (more than ten minutes), check ...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved)- Traditional Cameras may be detected as Fisheye Cameras
Description -  Traditional Cameras may be detected as Fisheye cameras.  End users will see this in the engine diagnostic window or possibly receive alerts t...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Replay does not show correct zone states when a publish occurred during the hour of replay data
Description - If you’re replaying data and a configuration change was published during the hour that data was collected, zone states will not be correct st...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Missing Camera will cause continuouse camera reboots in 6.6 and 6.7
Description: When the Processor cannot communicate with a configured camera, the Processor will reboot the cameras in an attempt to recover the missing came...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Client shows no outputs assigned - GRIDSMART 6.8
Description - The GRIDSMART Client may show outputs as unassigned under the following conditions - User is running v6.8 Client and viewing a site from a pre...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Phases & Calls Window doesn’t display correct info during Replay
Description - When using Replay on a site with multiple cameras, the Phases & Calls window does not show the complete set of phases and calls. If you’re...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- GS2 Processor hangs during firmware update
Description:  Rarely the GS2 Processor may hang during a firmware update. You will notice that the Processor will not proceed through the update process co...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- API Volume/Zone/Approach Realtime Data miscalculated
Description: The Realtime Data feature has a bug that miscalculates 15 minute totals used in generating volume alerts and data supplied by the following rea...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- Missing Postal Code will prevent Info Dialog and Site Settings from Opening - GRIDSMART 6.7
Description:  Sites with a missing Postal Code will prevent "Info Dialog" and "Site Settings" from opening in the client.    Solution:...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) - Networked AXIS cameras overwhelm Processor
Description: If a processor appears to be losing performance after connecting to a network known to include AXIS encoders, the processor may be overwhelmed ...
Mon, 17 May, 2021 at 4:47 AM